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Partners & Supporters

EWN Support and Frequently Asked Questions

Is an SMS issued for every alert?
Typically yes, though with two main exceptions:

Total Fire Bans because they are issued the day before the ban. If the regions affected are changed on the morning of the ban an SMS may be issued for the additional areas covered.

An email only alert may be issued for days when widespread thunderstorm activity is expected but is yet to develop. An SMS and second email will be issued once storms can be identified.

Please refer to the Weather Warning Alerting FAQ page for more details.

Should I receive any alerts for areas away from where I live?
No. If you have received any alerts that are for another part of the country there is a problem with the geocoding of your address. Please email support so we can fix the problem.

When are landline alerts issued?
Landline alerts will only be sent by EWN for extreme threats such as significant tsunami threats or bushfire emergencies.

Have you registered with EWN but not received any welcome email or any expected alerts?
There may be an email address problem. Please email support with your mobile phone number and street address details and we'll investigate.

How do I add another mobile phone number to my account?
Use another email account to register the other number, or open a free online email account with hotmail/yahoo/gmail etc and use that. Alternatively email support and we'll add the details for you. This option is not avalable in all areas.

Why are email alerts from EWN appearing as code instead of properly formatted messages?
Some mobile devices and email clients have problems rendering our HTML messages. If this is affecting you email support and we can set your registration to receive "plain text" alerts instead.

Important Information

EWN registrations associated with email addresses that no longer work may result in your account being disabled (which will stop SMS alerts). If you have changed ISPs and/or your email address, please notify us of the old and new addresses.

Please use these links for support related enquiries.